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It is most likely controlled by artificial intelligent robots! You will never win! For example in roulette every time I cover all the red numbers a black number comes out and every time I cover all the black numbers a red number comes out!
This happens EVERYTIME ON THIS SITE! This is a HUGE scam! No matter what you play, all the software involved will cheat you!
These people are crooks! I want to know who runs this site. The payouts on the games are so low and rarely, if ever, will you get any bonuses that pay anything good.
The payout percentages that each game has is an absolute lie! However, this site takes way, way more than it ever pays out. Total BS!
Can NEVER get your MONEY out, without an issue, barely any bonus on ANY games. LIVE CHAT yeah ok NO one ever comes on there unless you wait forever.
When you call their number those people can not answer your questions regarding yr withdrawal. Strange site considering I pay directly instant but getting my withdrawal is like FORT KNOX, Then if they do not like ur documents although I sent 10 then jus reverse it, so you are tempted to play what you won… seriously sickening.
I have absolutely no complaints about OLG online. Service has always been helpful, and I find my win ratio is noticeably higher on PlayOLG than in Shoreline Casinos Gan, Belleville There are also many systems to help manage your gambling.
I have taken breaks, set monthly limits etc. They and many other casinos helped to finally persuade me to stop playing ALL online casinos. Although it was a hard lesson to lean.
Regardless of how poor or superb their customer service is, these online casinos are causing financial, mental health, addiction and family issues.
Instead of writing reviews about poor service and low to no wins, we need to start warning people how addicting it can be and to not play at all.
Do Not sign up even just for the bonus. Shame on them!! I have heard people having success contacting the Minister of Finance department directly when experiencing ongoing problems with their accounts.
Should have read the reviews first before submitting my info. The system crapped out. Ontario Lottery Gaming Corporation is a money grab for the Ontario Provincial Government of Canada and they are all addicted to it.
This is the worst sign up process for a multimillion dollar corporation. Trying to get to level four final step of the sign up process is like trying to enter Fort Knox.
After doing all that was asked of me, it first told me to try a password with more intricacy. Then finally it said to try another email, that one is being used.
That was me trying to submit my application!!! No one else has my email. What a difficult site to sign up for! Good luck trying to collect your winnings from them.
Systems like this, male more than systems that are honest, and pay promptly. People give up and spend it instead.
The OLG runs a lottery that rarely pays its top prizes, and no matter how many people buy a ticket, never goes up.
Rip Off games site. Rip off company Been ripping off Ontario for ever. What did they do? In I played poker at one of the shops in Yonge and Eglinton.
I swear that I heard the big win music Which was available on their website and deleted it later. It is played BEFORE the ticket is being printed!
Please stay away from them. This company is garbage. They stated that in the terms and conditions it states this but nowhere does it state this when adding your card to the account.
So because of this they suspended both our accounts and have been screwing us around for a month never responding taking over days to get back to you.
Your money is gone in 5 min. No win scenario. You may as well hand your money to a local MP. Of course, I must have been crazy to even entertain the notion of a government offering a forthright service.
Bad people. Untrustworthy service. Predictable disgusting outcome. I believe their reported odds are a scam. OLG I have never won anything significant, and most of their time they just consume your money.
The games are rigged to pay very low amounts very rarely. Worse than any physical casino. I believe the system also calculates if you won anything and then adjusts the payouts to not pay anymore.
I have no doubt being an engineer in computers its a scam. For anyone who plays on the OLG online casino or anyone thinking of playing, stay away from them.
Their system is set up with lots of near misses which I believe are illegal, that keep you playing the same slot thing you are about to win but that win never happens.
I asked at one point to have my account closed but they allowed me to open it again, I took breaks, all should have been an indication that I had a problem but they still continued to allow me to play.
This is a government run casino and they will rob you of your hard earned money or any money you have, I had never been addicted to anything in my life until I played on this site, the experience has been horrible, please stay away from them and protect yourself from government robbing you.
Totally agree with you. I have had the exact same experience so know you are not alone. All extremely highly addictive and causes financial, mental health, life and family issues.
Because you want to increase the jackpot winning amount whenever there are long weekends and also around Christmas time.
This is on purpose. IF THESE GUYS IN USA DO NOT HAVE ANY PROBLEMS SHOWING THEIR 1 BILLION DOLLAR LOTTERY DRAWS LIVE ON AIR, WHY YOU HAVE PROBLEMS?
AND THAT TOO, HOW MUCH IS IT MAXIMUM HERE? WHAT A JOKE. This occurrence just ensures I will never trust PlayOLG. The flop was Jack of clubs, King of diamonds, Queen of clubs, the turn was Jack of hearts yea hearts, matching the Jack already in my head??
This gives me a full house Jacks over 5s. Double cards and wrong payouts? Something is seriously wrong with their system.
I took a screenshot on my phone and thought about contacting them but not sure they will do anything about it. So much frustration and now they have driven me to close my account.
I had a balance in my account from winning instant games that have somehow disappeared and when you win money for instant games you cannot use the money for Lotto or Lotto Max.
So at the end of the day why play if the money you win is not really money you win it is a credit that can only be used to play more instant wins and you will lose.
When you win it should be put in your cash balance as it is after all your money. Check the Ontario Sunshine list. These guys should be gone for how they run this casino and Premier Doug Ford- why are you letting these guys make this money and rip us off.
This is corrupt. This is the BIGGEST SCAM. A CLASS ACTION LAWSUIT should be launched and it is likely just a matter of time before that happens. Interesting that their number is constantly busy.
The CEO of OLG and entire management team should be fired for deliberately allowing people to be ROBBED of their money. If you play slots with DEMO money you will definitely win over and over again.
When you play with REAL money you will lose it all. It happens over and over again. And because it is a government owned organization, they think they can get away with this.
I would be ashamed to work for this organization especially knowing that they are robbing people of their money. Dreadful losses. Many times than I can count, I would get a bonus round and it pays nothing.
Is this random? Dreadful odds. I recommend you play somewhere else. I had a good experience with the table games. What gives!? It would also be nice if they informed you when the deck was shuffled in the blackjack games.
My experience was identical to all of yours, brutal, negative and a TOTAL RIPOFF! Wow, what a great site! This has been an eye opener.
I will NEVER play casino slots online again. STAY AWAY! OLG should be ashamed!!! Just spent 2 hours on slots trying different games.
Not one bonus the entire time. Would not recommend this site to anyone. Ok, so I been reading the reviews and I can say that I have never had anything happen like that so far.
The game was electric tiger. Are these fake reviews? I have been to many real casinos in Ontario and I experience the same wins and losses on play olg vs an actual casino that is also run by OLG.
I did give only 3 stars because I had a bad customer service experience that someone else in customer service later fixed.
Trust all the bad reviews or keep playing. It may be weeks or even months before you will realize why all the bad reviews. I hope you realize sooner than me.
Lost thousands over the year. I had to learn the hard way. Customer service is terrible. Games freeze when they are starting to pay out….
The slots never win above your bet. Terrible you never win. Blackjack is focused on the house, played 10 rounds dealer keeps pulling out numbers for the win no matter what you hand is.
I am a experience Blackjack player and losing 12 hands without busting is ridiculous. An inexperienced player could really get themselves in real trouble waiting for the odds to change.
They rarely go in in the players favor, maybe 6 of every 20 hands. Find a better programmer OLG or no one is going to play Blackjack on your site.
Cannot win or even break even…total take your money here.. I tried it out and gave it a good go but this is nothing but a money grab…do not play!
I joined this circus act of a gambling website and regret every moment. I made a deposit and about 4 days later I am locked out of my account after they requested my work history.
I put in that I am a manufacturer and own the business. Well I get locked out because of potential money laundering. I have never moved my computer and am situated in Aylmer, Ontario but I am refused entry to the site with no help.
I have tried the scam of an on-line chat which is typical of anything government and no one ever responds even though they indicate the high level of traffic and the wait time is supposed to be less than a minute.
DO NOT WASTE TIME WITH THIS SCAM SITE. I WILL BE GOING OFF SHORE SO THAT THE SCAMMERS AT OLG HAVE NO WAY TO TAX ME ON MY PLAYING.
The agency should be ashamed of itself and again STAY AWAY. Ron Barr, Aylmer, Ontario. Off shore casinos are no better, they take take take your money.
I will write what I think, but I do not think you are going to post it. It does not matter anyway. Today, I am free from playing Lotto Max. I am stopping because you are becoming greedier all the time.
I used to play religiously my 10 dollars plus encore every Friday the same numbers. Now you made it twice a week, double to what I was spending and I kept playing.
What a fool have I been. No more! Now give me an other reason to stop with Julie Mix Toronto Ontario. Click on the box after entering the promo code.
Time elapsed. Not in my account. They said I never clicked. Asked for the screenshot of that mendacious offer. Asked for an e- mail by a manager, at the very least.
No record of that combination. They did the same with me. I demanded a call from a manager. Never got one. A horrible way to treat an ex customer.
I have played this and continually lose. Bee on slot machines and done 14 pulls in a row, only never to win even a few cents.
The bonuses in the games pay nothing. Also I have played with the demo money and lost literally thousands of dollars, never even winning even in demo mode.
There are other online sites that you probably have a better chance at. Sad state of affairs here…. I sent all the necessary documents and also more above just to make sure as per their requirements.
Got refused and the money back in my player account. So I went above and beyond and sent more documents.
No scans or copies. Basically got denied on my withdrawal again and told my utility bill is a scanned copy. How in the world is this document a scanned copy??
I downloaded from my provider and sent to them directly. Now I got my issue escalated. This is day 5 since the original withdrawal.
Pathetic at best. You would think a government run casino exclusive to Ontario would be super fair and well run, and not a total sham with sleezy sleezy ways.
Or any other review site? DO NOT PLAY, this casino is rigged big time, they let you win in the beginning and then just take.
Their RTP percentage is over the life of the game, so if the game is there for five years the RTP is paid out over that time.
Slots seem overly rigged…. Lose, Lose, Lose should be their slogan! Sad Ontario cannot play fair! This site seems relatively rigged…..
Not a good and fair site and best to stay away…. Do not play on this casino, it is definitely rigged to take from the poor and give to the rich, unless you are able to play with thousands and place high bids you will not win anything substantial.
This casino is rigged in a way that is anything but random, it is geared to your individual profile, I say this due to many hours of playing, if you manage to win a little on one of the games you can bet that you will not win on any other game but will lose what you won on the one game.
Time for a class action lawsuit. Worst Online Casino I have ever played. The Slot Games are a rip off of your money.
They seem to be geared toward High Rollers who can start off with a couple of Thousand Dollars and bet high. If you put in a couple hundred and bet small, you lose everything, every time.
The games are set to pay back less than your bet and getting the bonus is next to impossible. You will never come out ahead! Do not play OLG online.
Stay away from this. Anything that is base on computer logic to draw your card is BS. It is totally stacked against the player.
In a 5 mins session of Black Jack, the dealer pulled 4 BJ. I got none. When not drawing BJ, the computer dealer always manage to beat my hand by 1.
If it is not a real person dealing, do not play it. The withdrawal process is a nightmare. Then today like an idiot I deposit again.
I play a bit exit game log back into play for real and POOF ZERO BALANCE. I call in and they tell me there were only 9 minutes missing and they have no way to show there was an error.
I argued with them for 30 minutes and it boiled down to if I had screenshots of the time I was playing. Well NO?!?!? Why would I have taken screenshots?
I told them at this point I guess I have to accept that they straight up ripped me off. Told him I was a pissed off customer who would not be returning, would be complaining and would be reviewing them poorly every chance I got.
I had been having multiple issues and they kept denying any problems so I started taking screen shots. I emailed the screen shots to myself and a family member to see if there was some viewing issues.
Customer service including supervisors is a disgrace. Can you blame them? Working there must be a nightmare.
They know people are pissed and hear it all day and night long. Truly unbelievable what goes on here. Tried to cash out. IT IS A DROP DOWN LIST.
I LITERALLY CANNOT UPDATE THEIR FIELD beyond the options they give me. One would think that a legitimate provincially sponsored lottery would have the SAME Blackjack odds as a regular casino but NO, the new app is so unbelievably stacked against the player it is ridiculous.
If you follow the standard guidelines to play the game you will always lose and at a rate twice as much as the traditional casino.
Patrons should demand an audit, it is highway robbery. Stay away from this site — never win and you will always lose. The game payouts they claim are inaccurate and the bonus rounds never come up.
BEWARE and be WARNED. Signed up for online casino got an app with limited access. Who is this? Government I will hold you accountable!
STAY AWAY. I promise you, you will have the worst experience of your life here. Truly hard to believe this is government run.
They are too DUMB to realize that if they treat their players well, they will win more in the long run.
It really is almost too hard to believe how bad it is here unless you actually experience it. I kind of chuckled at the reviews here before I played thinking it has to be an exaggeration.
IT ISNT. STAYYY AWAYYYY. They do not have an online chat line like most online casinos, you have to call them during business hours or email them and most of the time you wait forever for a response.
The online casino barely wins, and you hardly ever get the bonus. They just take your money spin after spin.
By far the worst online casino and suppose to be fair under Ontario gaming rules. I see a class action suit coming. I want to thank all those that detailed their frustrations about the withdrawal process.
I also was fortunate to have some winnings and began the bank verification and withdrawal process that the OLG website indicates should take 24 hours to complete verification and days to reach your account.
When I saw the stories here of people experiencing the same thing, sometimes for months on end, I decided to take a new tactic.
I responded to their OLG customer service email but copied in our current Minister of Finance to whom the OLG is accountable.
Sent that email at am last night and at am this morning received a response that they apologize for the confusion, they have sorted out the problem and my withdrawal has now been approved.
Lol — so that seemed to be the pressure button that finally got a response. BTW, the current Minister of Finance is Honorable Victor Fedeli.
Almost a month since the site was suddenly able to verify my location. I could write pages about the hoops I was driven to go through before they gave up and sent me to my provider saying maybe if I got a static IP address it would fix it.
This is not an option unless you are a business account. Back to them. A few other things to try. I follow instructions. Two pages of instructions.
I escalate — told a supervisor would call me in a few days. Still waiting. Very archaic system.
I understand they require verification of where I reside and this should be determined by where my router is located, not where my IP address happens to be.
What if I were traveling, would I not be able to purchase a lotto ticket? Useless site who are not at all customer centric.
I do not recommend until they use services based in current era. Tried bigger bets and blackjack and seems totally rigged.
Avoid this site at all costs. STAY AWAY FROM THIS CASINO, APP, SITE AT ALL COST. When I tried using a bonus code when depositing it said I did not qualify for the bonus but still deposited the money anyway.
I got an email today saying that my withdraw request was cancelled and that the money was back in my casino account. I tried contacting them through live chat and after waiting I was logged out because it took so long.
I must have sent emails asking what was taking so long and never got a response. So you will have to wait about a week for them to process it and then if you are lucky it will take another couple days for your bank to process it.
The games had nothing special and I won in the jackpot slots. I have seen better things made by teenagers. ZERO STARS. Anyone who has had issues with this website- regarding gaming or withdrawal requests.
I have been waiting quite some time for my withdrawal that keeps getting denied for x reason. Always an excuse.
They have no problem taking our money but refuse to give it back! Stay far away from this website!!!
Completing rigged to favour them and only them. No point on continuing to support these crooks. Why is smoking no longer advertised but gambling continues to be… What a joke, stay away!
Save your money, the payouts on this site are horrible, there are way better casinos than this one… OLG your casino sucks!
I made a withdrawal request last year. It has been more than 7 months for my money to come in. They keep on saying we are busier than normal. Their systems take more than 45 minutes to get hold of someone on the phone.
We are busier than normal. Still no update on this, they are not paying my money out. Never use this site for gambling.
Still no update, They OWE ME MORE THAN 4K. This has to be some sort of scam. Never gambling with OLG ever again. Save your money use any other site.
Recently I was playing a slot game at playolg and it locked up and gave an error message when I contacted customer support, they had no idea what was wrong with it and filed a report to have the matter examined.
Constant system errors. Wager money, click spin, get system error without going into spin but they take the money.
Anyone else I email photos to has no problem seeing them. Their support staff are friendly but have absolutely no proper knowledge or training to handle customer issues.
Wait times to chat via online is 30 minutes plus. Totally unacceptable all around. No idea how our gaming commissioner allows them to operate.
Has anyone received their money after withdrawing? I updated it and have been waiting over 3 weeks. Have tried live chat and calling in and no one can give me an answer.
Any way to escalate this? Contact them by email and include the Ontario Minister of Finance, who is responsible for the OLG.
ZERO stars in an option. I do not recommend this site either. There are many other sites out there with better wins. Also had the same issue with Money Tree.
OLG support said the same thing…my responsibility to amounts wagering. Games constantly lag and error messages.
First months wins were constant…almost guaranteed a win every time …hundreds to thousand. For the past 8 months NOTHING. Wins are very rare and far between now.
Wins have not exceeded a couple hundred and bonus spins are very few and far between. If game is starting to payout, it either freezes, lags and then error message to log back in.
Needless to say when you log back in, that game is no longer paying. Customer support lacks knowledge and wait times are excessive hours in the queue.
I was winning all kinds! Nothing after that. They also took out Hexbreaker. The only game I was winning in. They will give you something when you come back then nothing again.
Use of Rating: this rating only considers your gambling at OLG. Ratings are based on the data available to OLG when your rating is provided.
While a rating together with other factors may indicate future risk, the rating alone does not and cannot predict the likelihood of developing a gambling problem.
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